Mistakes often happen, and its quite understood that because of some glitches or priorities, you might feel the need to cancel your orders. McDonalds has been mastering the art of delivering quality food and services for decades now. Moreover, the company believes in two-way communication and allows its customers to raise their opinion. The popular food chain has also been hosting some surveys that help them reach out to their customers. So, having said how the establishers at McDonald’s care about the prevailing concerns of its visitors, we will now highlight one of the common issues faced by customers. This issue is the difficulty of canceling an order at any time.
Complete guide to cancelling your order at McDonalds
It is a complete myth when people say that once you place the order at McDonald’s, it can’t be cancelled. No, the claim is all yours to make, and the money is all yours to take. When you place the order via the app, is what we are talking about here in this blog. So, if you have placed an order via the McDonald’s app and you wish to cancel it, consider the following steps:
- Open the app on your device, say your mobile.
- Login to your McDonald’s account via your number or your email ID.
- Go to your orders section and navigate to your recently placed order.
- Check its status; see the status of the ordered food. This is the complete game here, and everything depends on it.
- If your order has been just accepted, you can scroll to the menu option and find the cancellation option. Once you find it, click on it.
- Initiate the cancellation process.
- The cancellation is difficult if you have delayed the process of cancellation and your food is now at the end of processing.
- You might apply for cancellation, but in most cases the request is denied. Moreover, if the payment has been processed, you will need to get help from the restaurant where you purchased the item.
Also read: mcdvoice.com survey
Refund policy of McDonalds
Now that the cancellation request has been accepted and the process has been initiated, it is time to get your money back. Note that cancelling your order is frequently not possible once the restaurant has begun preparing it. If you haven’t paid in advance and have opted for the cash payment at the end, then no further formalities are required. You are clearly done with the cancellation thing. If you have already paid for the order and opted for cancellation, McDonald’s has a clear refund policy.
- Call the restaurant directly: The first and the fastest way to get your money back after cancelling the order is by calling the restaurant directly. In addition to helping you with the procedure, they may be able to cancel the order on their screen if it was successful. Following this, your refund can be initiated and completed there only.
- Payments done via UPI or card: If, at the time of placing the order, you had opted for payment in advance and completed the payment via UPI or card, you might have to wait for a refund. Refunds take place in 3 to 4 days in such cases because of the third-party interface involved.
- Open the app: See the McDonald’s app for ways to contest or ask for a refund. For more help, get in touch with McDonald’s customer service if the app is unable to fix the problem. Moreover, if you have used a third-party delivery app for the order, then the refund has to be initiated in their way. For which you have to go through their refund mechanisms.
Conclusion
The “Cancel Order” button in your order information allows you to cancel your initial order as long as it hasn’t begun to be prepared. The refund policy of McDonald’s also disowns this cancellation thing. But only when the food has already been prepared. It calls for tolerance and open communication. Being aware of your alternatives and comprehending the procedure can have a big impact. The cuts on your refund can sometimes take place because of the reservations made. But this is the case when you place the order in person at any of the outlets of the restaurant.